Courture / Customer Loyalty / Frequently Asked Questions

Please find the best answers to the best questions we have ever been asked about our Customer Loyalty Programme. To talk to a business consultant, call +44 (0) 870 6091226

What is the Customer Loyalty Programme?

A way for you to ensure more people spend more time with your brand and less time with your competitors' brands.

Why do I need to to create more time with my customers?

Because creating time for your brand is the future of advertising and creating time is what we do every day.

I don’t need your service because….I know my customers!

Really? Is that written down in a testimonial or an email? If you know them personally, where they live, where they play golf, their favourite restaurants, the cars they drive, the car they want to drive, if they are getting married, divorced, retiring, when they are getting married or where they are retiring to – you’re right, you don’t need us.

I don’t need your service because ….I look after my customers!

You speak to them everyday – and not just when trying to sell something to them? If you speak to your clients 24/7/365 and take perfect care of their day-to-day lifestyle needs – whatever they may be – again, you're spot on, you don’t need us.

I don’t need your service because ….I have no problem attracting new customers

Your brand that indispensable? Your sales people that clued up about the market place? If your brand has no competitor who knows your customers better than you do, or who could take care of them better than you do – we give in, you don’t need us.

Ok, but I don't want to distract my clients with something they don't need?

Agree. Our services are not aimed at distracting your customers, rather complimenting, reinforcing, and ultimately promoting your brand. For that reason most of the Customer Loyalty schemes we have implemented have been white-labelled.  

What is white-labelling?

Working on your behalf through email, phone, website or any other channel to deliver a pre-chosen range of services that you feel appropriate to enhance your brand to your customers.

What if you get it wrong!

We have been doing this for some of the world's most important and influential people for three years and our consultants are probably paid more and are probably better qualified than most of your team. Do they ever make mistakes?

How can we measure the real impact of your services?

By the fact that your best people turn to your brand for their lifestyle needs everyday, by the increase in the satisfaction expressed by the relevancy of your hospitality, by how much that helps the marketing department increase the personalisation of their products and services, by increased PR, by increased sales over your competitors - if you have any, of course.

How else can you help the business?

We can also use the information gathered through our daily interactions with your best customers to tailor your hospitality and events.

How do we start?

Click here to contact a business consultant or call +44 (0) 870 6091226 To download a brochure, click here.
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